Converged Solution Converged Solution All-In-One: TDM, VoIP & GSM voice including Screen and SMS MORE CIS Crystal Quality Recording Software Solution  CIS full integration with CISCO Full integration with CISCO PASSIVE, Active (BIB), UCCX, UCCE, SIP Fork, Jabber, Encrypted MORE Cisco partner CIS Crystal Quality Call, screen, Recording for business Mobile Recording Complete PCI-DSS Compliance CIS offers the ultimate comprehensive solution for business recording while achieving regulatory PCI-DSS compliance MORE Compliance PCI-DSS Crystal Quality CIS call recording software  Are you ready for MiFID II? Are you ready for MiFID II? We can help with our converged solution for Screen, SMS & Voice (Desktop & MOBILE) Recording MORE CIS Call, screen, mobile Recording european union Solution for Business Mobile Recording Mobile recording Do you record field agents the way you record your office agents?
Our solution is SIM free & independent of your operator
CIS Cellular Call, screen, mobile Recording SMS / IM Solution for Business VOIP


Call & Screen Recording

A unified, web-based multimedia recording solution for both TDM & VoIP environments. Tailored for call centers, public safety, utilities, financial institutions.

Quality Management Suite

Advanced Call Center Quality Monitoring solution
A proprietary Scoring form designer and a powerful reporting tool.

Agent Personal Panel

Actively collects additional business information. Controls recordings (PCI-DSS compliant pause and resume). Enables customer service representatives to collect and categorize business data.

Call Recording and Screen Recording

Crystal Quality® is compliant call, screen, SMS and mobile recording with quality management solution. It offers a wide range of functionalities that support various business requirements. Companies of all sizes can benefit from using Crystal Quality® to optimize business processes, resolve customer disputes, comply with legal requirements, reduce liability, increase employee productivity, and improve customer service.

Crystal Quality® helps call centers identify service gaps and improve the customer’s experience. It captures, evaluates and analyzes customer interactions, thereby increasing customer loyalty in today’s competitive business environment.

Robust and highly scalable, Crystal Quality® supports call recording solutions, from SMB to high-density contact centers, across several sites or servers, and time zones. This is achieved by unified web access to calls, screen clips, evaluations, and reports. With an embedded, extensively tested recording engine, Crystal Quality® records customer interactions on a variety of telephony interfaces comprised of analog, digital, VoIP and radio, and even agent screen activities. In this way, Crystal Quality® collects adequate data from your contact center or company employees, meeting all of your needs and much more.

CIS Call Recording Solutions for Contact Centers, Call Centers

CIS has various integration solutions for call centers & contact centers.

If you’d like to hear more regarding call, screen, mobile recording, fill out our contact form here.